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If you need help or have a question, check out our FAQs below. Still not finding what you're looking for? Contact Us

How do I sign up?


Sign up only takes a few minutes. Once you have connected to the InPark WiFi network, opening your browser will automatically direct you to our sign up page. Once there, choose the package that suits you and follow the on screen prompts. After sign up is complete you will be redirected to the payments page, once your details are processed you will have access immediately. A few simple steps to getting connected to Superfast WiFi; 1. On your device, switch WiFi on & look for In Park WiFi PAYG in the list of available networks. 2. Connect to the In Park WiFi Network & open your browser (Safari, Chrome etc). 3. Simply select a package that suits you and sign up That’s it! Happy Surfing!




How do I add/Remove devices from my account?


There are 2 ways in which your devices can be added to your account. Method 1: On the device you would like to get online with, connect to the WiFi network. Once connected, open up your internet browser (ie: Google Chrome or Safari) – this should bring up https://hotspot.wifinity.com/. Once there, please select the ‘Log in’ option and enter your Wifinity email and password to log in. Once logged in, your device should automatically be added to your account and your device is now ready to browse the internet. You can test this by visiting www.bbc.co.uk. Method 2: If Method 1 has not worked, please log in and access your ‘devices‘ page on the dashboard. You can add a device on this page by entering the device’s WiFi MAC Address. Please click here to find instructions on how to find your device’s WiFi MAC Address – this is different for every device. To add a second device or more, please make sure the device slots on the ‘devices’ page are empty, before using method 1. There will be a red ‘delete’ button under each device to remove devices that you do not want to use.




How can I tell if I am in an In Park WiFi supported area?


If In Park WiFi is available in your area, it will show up in your list of wireless networks. Simply click to connect, open your browser, and follow the on screen instructions to sign up for a package.




Am I tied in to a contract?


If the package you have purchased is one of our packages smaller than 3 months, i.e. 1 month or 4 weekly recurring, then no, you are under no obligation to continue and are not committing to a contract of any kind. Where we offer 3 to 12-month packages, this is a fixed minimum term contract and you are obliged to continue to pay for the service for the amount of time you signed up for. Please see our terms of use for more information on fixed minimum term subscriptions.




Are there any restrictions on my use of the Internet?


In Park WiFi provides full access to the internet through its network. In Park WiFi’s Terms of Use Policy ensures the network is used responsibly and enforces restrictions on access to illegal and illicit content via the network, actions or activities that may threaten the integrity of the network, abuse of the network through spam and similar applications, privacy infringement and other inappropriate activities.




Are there any upload or download limits?


No, all of our packages include unlimited access. Download or Upload as much as you want!




Can I pause / suspend my subscription?


Yes! During park closures only, for your convenience, we have enabled an automatic ‘pause’ feature, which means that your long-term minimum term contract package will automatically pause on the official closing date of the holiday park. If this date happens to be between a billing period, do not worry, we will credit the remaining days of this period, you will see this credit added it to your account for when you resume. You can resume your account by selecting the ‘’un-pause’’ button on your dashboard. If credit is due, it will go towards your next payments.

For dates on when your holiday park officially closes and open please consult the park reception.

Please note: You will not be able to pause a subscription while the park is open. Automatic pause to subscriptions will not be applied to parks that are open all year round.




How do I find my MAC address?


Every device connected to your home network has a unique MAC address. To find the instructions specific to your device, click here.




Can I use my subscription on other sites?


Yes! Subscribers can use accounts at all other sites covered by In Park WiFi. Once you have reached a site covered by In Park WiFi, simply turn your on the wireless function of your device and select In Park WiFi PayG from the list of networks. Once a connection is established you will be redirected to the In Park WiFi Dashboard where you can login and start using the service.




Do any of the packages come with automatic renewal?


Yes! Our 4 weekly and fixed minimum term packages are recurring. This is to ensure smooth service for our customers using the service for an extended period.




How do I cancel a fixed term subscription?


During 14 day cooling off period When subscribing to a Fixed Term Subscription you may terminate your subscription within 14 days of the date of the purchase of the subscription using the approved contact methods. There is no penalty for terminating during the “Cooling Off” period. After the 14 day “Cooling Off” period: You may terminate a Fixed Term Subscription after the end of the “Cooling Off” period and before the end of the minimum term: (i) if you have experienced a loss of service or have not been able to connect to the Internet as a result of a general network failure not specific to your personal equipment, for a period of not less than 20% of the time covered by a payment period (a day, week or month) and; (ii) that you have informed In Park WiFi by telephone on UK + 44 208 090 1290 or by email at support@In Park WiFi.co.uk of the existence of the loss of service, and; (iii) 14 days have elapsed since the notification of the fault to allow In Park WiFi a reasonable time to take steps to address the fault. If you wish to terminate a Fixed Term Subscription and any of the above conditions do not apply, you may terminate by informing In Park WiFi by telephone on UK + 44 208 090 1290 or by email at support@In Park WiFi.co.uk and making a single payment of 50% of the charges that would have been charged during the duration of the Fixed Term Subscription. Please ensure you have read and understood the terms of use before making payment. When a subscription is canceled you will receive an email confirmation to the registered email address on record.




How do I cancel a non-fixed term subscription?


Cancelling a Non-Fixed Term Recurring Subscription: You may cancel by logging into the In Park WiFi Dashboard and clicking on the “My Package” tab. You will see a “Cancel” button. Simply click on this button and your subscription will be cancelled. Please note that your internet will continue to be active until the “end of period date” listed in the overview above the cancel button, thereafter the internet will disconnect. By cancelling a subscription you are effectively stopping the automatic renewal of the next subscription. Subscriptions that are cancelled between payment dates will not be subject to a refund for any remaining days. Disconnection of the internet will take effect at the end of the current billing period. Please ensure you have read and understood the terms of use before making payment. When a subscription is cancelled you will receive an email confirmation to the registered email address on record.




I have forgotten my username and/or password, what do I do?


Simply go to the In Park WiFi Dashboard and click on the “Reset Password” button on the login screen. You will have 2 ways in which you can reset your password, by email or by SMS. Your username is your email address. If you have forgotten which email address you used when signing up then you will need to contact Customer Service by phone or email.




What is my username?


The username to log into the In Park WiFi Dashboard is the full email address you entered on registration.




How can I prevent computer viruses?


-Use anti virus protection and a firewall. -Update your operating system regularly. -Increase your browser security settings. -Avoid questionable Web sites. -Only download software from sites you trust. -Practice safe email protocol. -Don’t open messages from unknown senders. -Immediately delete messages you suspect to be spam. -Avoid free software and file-sharing applications. -Get anti-spyware software protection.




How can I prevent malware infection?


-Just say “No!” to free software. -Increase your browser security settings. -Update your security patches regularly. -Avoid questionable Web sites. -Be suspicious of email and IM. -Use public or multiple-user computers with extreme caution. -Use a firewall. -Use anti-virus protection. -Use a good anti-spyware product, not a free one.




Who can I share my In Park WiFi login details with?


As a user, you should never share your account login details with anyone. – Your subscription is for your personal use only. When you share your login details, you put yourself at risk of losing control of your subscription information. For example, other people may delete or change your saved information intentionally or unintentionally. – You may be implicated in the actions of someone who uses your account, of which you may have no knowledge. As much as you may trust those who you would share your sign in details with, once your details are known by those other than you, there is no guarantee of your account security any more. – Ultimately you could be held responsible for actions of someone you thought you could have trusted. I.e. fraudulent / criminal activity on-line. In Park WiFi will fully comply with law enforcement agencies that approach us and request user details for subscribers who are alleged of fraudulent / criminal activity.




Are my credit / debit card details stored securely?


In Park WiFi do not store any card details on it’s servers. Your credit / debit card details are securely stored by our card provider with the highest safety and security standards set by the credit card industry. Our card provider is fully PCI compliant. (PCI DSS 1)




Do I need to update my card details which is expiring soon?


Yes. New card details must be applied to ensure you receive continuous service. To do this: 1. Access the In Park WiFi Dashboard. 2. Sign in to your account if it has not automatically signed you in. 3. Click on the “My Package” tab. 4. Click on “Manage Cards” 5. Click on “Add new card” 6. Type in your new details. 7. Once your new details are applied delete your previous card and your new card will become the default card from which payments will be taken. You can do this any time up to the day that your subscription is due to auto-renew.




How do I update my credit card or debit card details on the Dashboard?


To do this: 1. Access the In Park WiFi Dashboard. 2. Sign in to your account if it has not automatically signed you in. 3. Click on the “My Package” tab. 4. Click on “Manage Cards” 5. Click on “Add new card” 6. Type in your new details. 7. Once your new details are applied delete your previous card and your new card will become the default card from which payments will be taken. You can update your card details any time




Is payment taken the same day every month?


No! Across our Holiday Park sites our fixed minimum term packages will recur every 4-weeks, so payment won’t be taken out on the exact same date of each month. Some long-term legacy packages may take payment on the same date every month. Please check your package




What do I do if I my card is lost or stolen?


First, report the loss or theft to your bank and the relevant authorities. Once you have been issued with a new card, update your details on the Dashboard: To enter new card details: 1. Access the In Park WiFi Dashboard. 2. Sign in to your account if it has not automatically signed you in. 3. Click on the “My Package” tab. 4. Click on “Manage Cards” 5. Click on “Add new card” 6. Type in your new details. 7. Once your new details are applied delete your previous card and your new card will become the default card from which payments will be taken.




Which method of payment do you accept?


Once you have completed your sign up, you will be redirected to our payments page. Once payment is made you will have immediate access to your account. We accept most major credit cards: Mastercard, Visa, American Express & Debit Cards




Why has my card failed to validate?


Validation is an instant process whereby we make sure that the credit/debit card details you have registered match those on the card you are in possession of by contacting the card issuer. This is done instantly and electronically as soon as you submit new card details. The most common reasons for a failed debit/credit card validation are: – Card number, expiry date or CVC number is incorrect – Card issuer requires verbal authorisation from you – Card is expired – Insufficient funds – Your card has been reported lost or stolen – Inactive card or card issuer does not allow internet payments – Card has reached the credit limit – General decline by the card issuer – Your card has been cancelled by the card issuer In all cases, try using a different card and/or contact your card issuer.




Why has my payment failed?


The most common reasons for a debit or credit card payment being declined is that your bank or card issuer have prevented the payment. Don’t worry, this doesn’t always mean that the money is not in your bank account. Most banks have a number of safety measures in place to prevent fraudulent use. Your attempted payment may have triggered one of these measures. The most common reasons why payment could fail are: – Card number, expiry date or CVC number is incorrect – Card issuer requires verbal authorisation from you – Card is expired – Insufficient funds – Your card has been reported lost or stolen – Inactive card or card issuer does not allow internet payments – Card has reached the credit limit – General decline by the card issuer – Your card has been cancelled by the card issuer Check with your bank and let them know that you are making a payment and the amount so that they can allow your card to make the payment.




How can I resolve a 169.254 IP Address?


A 169 IP Address is when your device fails to receive an IP address from our server. There are multiple causes for this, including the way your device is configured. In most cases by restarting your device (power off then on) usually resolves this issue. If you have already tried this and still receive an 169.254 IP address, please contact customer services who will assist you in resolving this.




How can I troubleshoot a no connection issue?


If you are not able to connect at all but can see the In Park WiFi PAYG Internet network on your list of networks, please follow the steps below to try and resolve the issue. – Restart your device – Is your Signal Strength ok? (How many bars is your device getting) – Test another web browser – Test another Ethernet cable (for our cabled sites) – If you have more than 1 Ethernet socket try another socket (for our cabled sites) – If you are using Wireless, please ensure you are connecting to the wireless network called “In Park WiFi PAYG Internet”.If the above has been tested and you are still not able to connect, contact the In Park WiFi Support Team to investigate the issue further. In Park WiFi Support email address: support@In Park WiFi.co.uk




How can I troubleshoot slow connection speeds?


Wi-Fi issues may be related to the network or they may be related to the Wi-Fi device joining the network. Usually, if other computers or devices are able to get on the Internet without issues, the problem may be with the device itself. This article contains simple steps to help you try to address problems with your wireless connection. If your devices are dropping from the network or you’re having trouble keeping consistently connected, use these tips to address the issue. A weak Wi-Fi signal can reduce your available bandwidth and even cause connection problems. There are many factors can contribute to slow wireless Internet speeds. Below, you’ll find some troubleshooting steps to address this issue. After each step, be sure to run a speed test to see if your problem is resolved. Step 1: Speed Test Please ensure you are connected to the correct WiFi network. Run a speed test to record what speeds you are actually receiving. (Please ensure all your bandwidth is allocated to the device you are running the speed test on. To do this please visit your dashboard). Step 2: Check Your Network You can check the following factors that may influence your WiFi speeds: Other Devices: The more devices that are sharing your Internet connection, the more bandwidth each is competing to use. Try allocating all the bandwidth to your device you are using to test the speed. Distance from the Access Point: Your best signal is within about 125 feet within line of sight. Try moving your device to a different part of the room to see if your speeds improve. One of the most common causes of a low Wi-Fi signal is the distance from the access point your device is connected too. Disconnect the WiFi and reconnect to establish a new connection to an access point closer to you. Signal Obstacles: Access points are installed in a way to ensure your specific location is covered with adequate coverage. Try moving away from anything that might block its signal. If your Wi-Fi signal mysteriously drops off in certain rooms, it may be due to buildings construction. Especially thick walls can muffle Wi-Fi signals, as can certain types of construction materials. In some older buildings that contain plaster and lath walls, a metallic mesh inside the wall effectively disrupts any Wi-Fi signal passing through, significantly reducing the signal strength or blocking the signal completely. Time of Day: If you’re experiencing slow speeds during peak use times, check your speeds during a non-peak hour to see if they improve. Other Sources of Interference: You may also find intermittent signal problems caused by interference from other, non-Wi-Fi devices. Wi-Fi operates in the 2.4 or 5 gigahertz band. Some common devices like cordless phones, microwaves and some remote alarm products operate on 2.4 gigahertz band. When active, these devices can reduce your Wi-Fi signal strength due to interference. Additionally, microwaves can produce substantial interference in the frequency range used by wireless devices and can completely disrupt a Wi-Fi connection. Taking care to situate your wireless devices away from such interference can help improve signal strength. Step 3: Check Your Equipment Check the following equipment-related issues: Are you using an older device? Older devices use older wireless technology, which may actually affect the performance of all of your devices on the WiFi network. Older devices may only operate on a 2.4ghz band compared to newer devices which can operate on 5ghz band. Make sure that the network settings of your devices are correct. If you’re experiencing slow speeds on one device, try resetting your device: Unplug the power cord or remove the battery from the wireless device that is experiencing slow connection issues. Leave the power cord unplugged for about 30 seconds and then reconnect the power and reboot the device. If you are using a wireless adapter on a device, such as a USB adapter for Ethernet or WiFi, unplug the adapter, wait approximately 10 seconds, and then plug it back in. You can also reset the WiFi connection using your devices operating system. If you continue to experience slow speeds at this point, please contact us with the following details. Name of the location Room/Caravan/ Pitch number/name Your contact number and best time to contact you Which device you ran the speed test on Time and date tests carried out] Signal Strength (how may bars showing on your wifi indicator on your device) Share your speed test results. (you can copy the link from speedtest.net) You can email us at support@Inparkwifi.co.uk or call us on the numbers below.




How do I use Speedtest.net on my Android or Apple device?


Speedtest.net have built free Android and iOS apps for using Speedtest.net on your mobile device. If you’re using one of those two devices, you can search for “Speedtest.net” on your app store or follow the appropriate link below: Speedtest.net for Android Speedtest.net for iOS





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